{"id":"EM-20261102-66BY","url":"https://cyber.eventmonitor.net/incident/EM-20261102-66BY/","type":"outage","title":"Bandwidth: Network Connectivity Drop","subtitle":"Nov 2, 2026 · Provider · reported by Bandwidth, IODA (Georgia Tech)","subject":"Bandwidth","status":"Resolved","severity":"high","affected":[],"headline":"Providers' own notes put the impact at 20:35–03:16 UTC on Nov 2.","born":"2026-11-02T10:25:00.000Z","firstSignal":"2026-11-02T05:45:56.442Z","lastSignal":"2026-11-04T11:04:04.234Z","updated":"2026-11-04T17:13:06.378Z","revision":3,"life":[{"status":"Born","at":"2026-11-02T10:25:00.000Z","why":"second independent source: C111 IODA (Georgia Tech)"},{"status":"Developing","at":"2026-11-02T10:25:00.000Z","why":"signals keep joining"},{"status":"Confirmed","at":"2026-11-02T10:25:00.000Z","why":"1 provider status page acknowledged it"},{"status":"Resolved","at":"2026-11-04T11:04:04.234Z","why":"every provider marked it resolved"}],"changeLog":[{"at":"2026-11-02T05:45:56.442Z","what":"First signal: T18 Bandwidth status"},{"at":"2026-11-02T10:25:00.000Z","what":"Born: second source, C111 IODA (Georgia Tech). Page EM-20261102-66BY created."},{"at":"2026-11-02T10:25:00.000Z","what":"Severity raised to High by C111"},{"at":"2026-11-02T10:25:00.000Z","what":"Status: Confirmed (1 provider status page acknowledged it)"},{"at":"2026-11-04T11:04:04.234Z","what":"Status: Resolved (every provider marked it resolved)"}],"stages":[{"name":"First Report","at":"2026-11-02T05:45:56.442Z","detail":"T18 Bandwidth status"},{"name":"Corroborated","at":"2026-11-02T10:25:00.000Z","detail":"2 independent sources"},{"name":"Acknowledged","at":"2026-11-02T05:45:56.442Z","detail":"T18 status page"},{"name":"Network Check","at":null,"detail":"No network data for this provider"},{"name":"Restored","at":"2026-11-04T11:04:04.234Z","detail":"All status incidents resolved"}],"signals":[{"at":"2026-11-02T05:45:56.442Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":1,"title":"Bandwidth: Bandwidth Local Market Impairment - 130 - Providence, RI","text":"identified. Our carrier has identified the cause of this incident and is working to complete repairs.","url":"https://stspg.io/33rt70clzmb7"},{"at":"2026-11-02T07:07:40.815Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":1,"title":"Bandwidth: Bandwidth Local Market Impairment - 130 - Providence, RI","text":"monitoring. We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete","url":"https://stspg.io/33rt70clzmb7"},{"at":"2026-11-02T10:25:00.000Z","source":"C111","sourceName":"IODA (Georgia Tech)","role":"Measurement","severity":3,"title":"Connectivity drop: AS25369 (BANDWIDTH-AS) (Hydra Communications Ltd)","text":"6 IODA alerts in 72 hours (3 critical), signals: bgp, merit-nt. Entity type: asn.","url":"https://ioda.inetintel.cc.gatech.edu/asn/25369"},{"at":"2026-11-02T11:14:56.126Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":1,"title":"Bandwidth: Bandwidth Local Market Impairment - 130 - Providence, RI","text":"resolved. Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.","url":"https://stspg.io/33rt70clzmb7"},{"at":"2026-11-02T13:11:40.917Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":1,"title":"Bandwidth: Outbound 10DLC MMS Delivery Delays - T-Mobile & Verizon","text":"postmortem. Bandwidth has concluded its investigation of this issue and determined that between October 31 16:43 - November 1 01:04 UTC, outbound MMS messages to T-Mobile and Verizon may have encountered minimal delays in delivery. Due to the limited scope of impact, Band","url":"https://stspg.io/d5r5zbc4dchh"},{"at":"2026-11-02T19:49:08.457Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Non-North American Emergency Address Validation Incident","text":"investigating. Bandwidth teams are investigating an incident impacting the ability to validate non-North American addresses. These address validation requests may not complete as expected.","url":"https://stspg.io/ww9nm3092pmc"},{"at":"2026-11-02T20:05:40.742Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":2,"title":"Bandwidth: Outbound 10DLC MMS Delivery Incident","text":"investigating. Bandwidth teams have identified an off-network incident impacting the timely delivery of MMS messages to T-Mobile and Verizon destinations. Bandwidth is working with this industry provider to restore expected MMS delivery.","url":"https://stspg.io/kc4ck3r3x5dj"},{"at":"2026-11-02T21:07:47.000Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":2,"title":"Bandwidth: Brussels (BRU) data center incident","text":"resolved. For a brief period of time, some inbound calls transversing our BRU data center failed to set up as expected. The data center has since recovered, and processing traffic as expected.","url":"https://stspg.io/hh7tstw8x2vr"},{"at":"2026-11-02T21:11:18.610Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Non-North American Emergency Address Validation Incident","text":"identified. Teams have identified the source of this incident and are working with the impacted vendor to restore expected address validation.","url":"https://stspg.io/ww9nm3092pmc"},{"at":"2026-11-03T03:43:24.942Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Non-North American Emergency Address Validation Incident","text":"resolved. This incident has been resolved.","url":"https://stspg.io/ww9nm3092pmc"},{"at":"2026-11-03T06:31:03.299Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":1,"title":"Bandwidth: Bandwidth Local Market Impairment - 246 - Culpeper, VA","text":"investigating. We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.","url":"https://stspg.io/nzqbdyymf0hn"},{"at":"2026-11-03T09:25:16.198Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":1,"title":"Bandwidth: Bandwidth Local Market Impairment - 246 - Culpeper, VA","text":"monitoring. We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.","url":"https://stspg.io/nzqbdyymf0hn"},{"at":"2026-11-03T10:00:00.000Z","source":"C111","sourceName":"IODA (Georgia Tech)","role":"Measurement","severity":2,"title":"Connectivity drop: BANDWIDTH-AS -- United States (Hydra Communications Ltd)","text":"2 IODA alerts in 72 hours (1 critical), signals: bgp. Entity type: geoasn.","url":"https://ioda.inetintel.cc.gatech.edu/geoasn/25369-US"},{"at":"2026-11-03T10:00:00.000Z","source":"C111","sourceName":"IODA (Georgia Tech)","role":"Measurement","severity":2,"title":"Connectivity drop: BANDWIDTH-AS -- City (Hydra Communications Ltd)","text":"1 IODA alerts in 72 hours (1 critical), signals: bgp. Entity type: geoasn.","url":"https://ioda.inetintel.cc.gatech.edu/geoasn/25369-1409"},{"at":"2026-11-03T11:26:22.653Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":1,"title":"Bandwidth: Bandwidth Local Market Impairment - 246 - Culpeper, VA","text":"resolved. Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.","url":"https://stspg.io/nzqbdyymf0hn"},{"at":"2026-11-03T12:34:56.530Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":2,"title":"Bandwidth: Outbound 10DLC MMS Delivery Incident","text":"resolved. This incident has been resolved.","url":"https://stspg.io/kc4ck3r3x5dj"},{"at":"2026-11-03T12:52:42.430Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":2,"title":"Bandwidth: Brussels (BRU) data center incident","text":"postmortem. Between 19:07 - 19:08 UTC on November 2, a subset of outbound calls were unable to be completed through our Brussels data center. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update","url":"https://stspg.io/hh7tstw8x2vr"},{"at":"2026-11-03T13:13:30.472Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Non-North American Emergency Address Validation Incident","text":"postmortem. Between 20:35 UTC on October 30 and 03:16 UTC November 3, customers encountered a disruption in the ability to validate non-North American addresses. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recur","url":"https://stspg.io/ww9nm3092pmc"},{"at":"2026-11-03T14:38:08.483Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Outbound 10DLC MMS Delivery Incident - T-Mobile, Verizon, AT&T","text":"investigating. Bandwidth teams have identified an off-network incident impacting the timely delivery of MMS messages to T-Mobile and Verizon destinations. Bandwidth is working with this industry provider to restore expected MMS delivery.","url":"https://stspg.io/phslwynrb8mj"},{"at":"2026-11-03T15:25:15.000Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Outbound 10DLC MMS Delivery Incident - T-Mobile, Verizon, AT&T","text":"investigating. Teams continue to work with the off net provided to resolve MMS delivery delays. This delay includes 10DLC Outbound MMS and Short Code MMS messages for T-Mobile, Verizon, and AT&T destinations.","url":"https://stspg.io/phslwynrb8mj"},{"at":"2026-11-03T22:59:17.799Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Voice Authentication Incident - Pindrop","text":"investigating. Bandwidth teams have identified an incident impacting our inbound Voice Authentication services. Teams are working to restore expected voice authentication behaviors.","url":"https://stspg.io/v7q0lcbwztrz"},{"at":"2026-11-04T01:24:26.477Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Outbound 10DLC MMS Delivery Incident - T-Mobile, Verizon, AT&T","text":"monitoring. Teams are observing expected messaging process behavior. We will continue to monitor for stability.","url":"https://stspg.io/phslwynrb8mj"},{"at":"2026-11-04T02:17:45.772Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Outbound 10DLC MMS Delivery Incident - T-Mobile, Verizon, AT&T","text":"resolved. This incident has been resolved.","url":"https://stspg.io/phslwynrb8mj"},{"at":"2026-11-04T03:01:20.820Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Voice Authentication Incident - Pindrop","text":"monitoring. Teams are observing expected verification behavior and will monitor for prolonged stability.","url":"https://stspg.io/v7q0lcbwztrz"},{"at":"2026-11-04T04:07:09.882Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":3,"title":"Bandwidth: Voice Authentication Incident - Pindrop","text":"resolved. This incident has been resolved.","url":"https://stspg.io/v7q0lcbwztrz"},{"at":"2026-11-04T05:22:04.744Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":1,"title":"Bandwidth: Bandwidth Local Market Impairment - 248 - Richmond, VA","text":"identified. Our carrier has identified the cause of this incident and is working to complete repairs.","url":"https://stspg.io/650kxp98dzl3"},{"at":"2026-11-04T10:22:23.317Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":1,"title":"Bandwidth: Bandwidth Local Market Impairment - 248 - Richmond, VA","text":"monitoring. We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete","url":"https://stspg.io/650kxp98dzl3"},{"at":"2026-11-04T11:04:04.234Z","source":"T18","sourceName":"Bandwidth status","role":"Provider Status","severity":1,"title":"Bandwidth: Bandwidth Local Market Impairment - 248 - Richmond, VA","text":"resolved. Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.","url":"https://stspg.io/650kxp98dzl3"}],"crowd":[],"reference":{},"mergedInto":null,"publisher":"Event Monitor Cyber"}